Ordering Info - Organic Skin Care - by Healing Tree Herbals, LLC

HEALING TREE HERBALS, LLC - OFFICIAL WEBSITE

Ordering Information and Terms

Ordering Online

For online orders we can accept Visa, MasterCard, Discover, Personal Checks and Money Orders. With personal check and money order transactions, we will hold your online order until payment has been received at our offices. In order for us to deliver your merchandise in the fastest way possible we ask that you please be sure to fill out all of the information accurately and completely. Once you have submitted your online order you will be notified immediately that it has securely reached our office and will be processed and shipped within 24 hours. All online orders are processed and shipped within 24 hours. We accept: Visa, MasterCard, Discover, Personal Checks & Money Orders

Credit cards accepted

Ordering By Mail

If you prefer to order by mail you can write the items you wish to purchase on a separate piece of paper along with your name, shipping address and telephone number. For mail orders we accept personal checks, money orders, Visa, MasterCard and Discover. Please allow up to 8 days for first class mail to reach our offices. For easy and convenient mail orders, please use our printable form available through the link below. You may also shop online and select an option at the end titled "Check/Money Order". We will hold this type of online order until your payment has reached our offices. You can make a check or money order in U.S. funds only, payable to Healing Tree Herbals and mailed to the following address…

Healing Tree Herbals
P.O. Box 5014
Charleston, OR 97420

Please note: There is a $25.00 charge for returned checks

Ordering By Telephone

For phone orders, please have your complete order ready, along with your credit card information. Customer service is available for phone orders at (503) 314-2637 from 9AM to 5PM Pacific Time. After these hours you may leave your order on our voice mail systems for next day processing.
For phone orders we only accept Visa, MasterCard, and Discover.
(503) 314-2637

International Orders

Sorry, at the moment we do not handle international orders.

Cancellations

Because we process and ship your order within moments of receiving it, we can only accept order cancellations by 3 PM Pacific Time, and all requests for order cancellations received after this time will not be accepted. If you are unable to submit your order cancellation by the 3 PM deadline you may return the parcel after its receipt for a full and immediate refund or credit.

Discrepancies, Shortages and Returns

If your order is received with any notable shortcomings, please contact customer service immediately.
All discrepancies, shortages, broken merchandise and any requests for returns must be made within 15 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 15 days of the invoice date.

Returns

Our guarantee to you... If for ANY reason you are unhappy with the products you received, please send them back within 15 days of purchase for a full refund, NO questions asked! It is our way of assuring you that we guarantee you'll enjoy our products. And if you do not, then we will do everything to make your business experience with Healing Tree Herbals the most enjoyable. We are proud of the fact that...

We do not charge a restocking fee
You have up to 15 days to return merchandise
Returns are not questioned, for any reason

When sending us returns, we would appreciate it if you could provide a short explanation (although not necessary) for the reason of return. This helps us to better understand our customers needs and assists in the development of better products. When returning items please let us know if you want a credit card refund or a Healing Tree Herbals store credit.

PLEASE NOTE

All shipping charges incurred for returning merchandise to Healing Tree Herbals is the sole responsibility of the customer.

Out Of Stock Items

Occasionally we run out of stock of particular items rather unexpectedly and we issue a "Temporarily Out Of Stock" notice on your invoice.
While we may have the item in stock at the time that you placed your order, by the time it gets sent for final processing we have realized an unexpected stock deficiency.
This is due in part to a surge in orders for a particular item, improper inventory estimates, and the main reason why we experience stock deficiencies is that the materials you ordered may have been revoked or discarded because of quality control issues.
We are completely committed to your satisfaction, and with such a quality control method in place we are continuously removing or discarding material we feel is inferior. This will ultimately prevent you from receiving merchandise that is less than desirable.
While we apologize for any inconvenience surrounding out of stock items, we are sometimes obliged to issue such statements on your invoice.
Please Note: In the event that you receive an "Out Of Stock" notice on your invoice, we simply ask that you reorder at a later date, usually within 1-2 weeks.

Backorders

Occasionally we run short of stock on particular items and issue a "Backorder" on your invoice.
This occurs when you were charged and invoiced for a particular product by our customer service representatives, but by the time it enters the warehouse for fulfillment we find that the item is temporarily unavailable.
In this instance we will issue a small backorder notice that clearly explains your item will ship once our stock replenishes. Fulfilling backorders generally takes 1-2 weeks.

Shipping

All domestic orders within the contiguous United States are processed and shipped within 24 hours and you can usually expect delivery within 2-8 business days after placing your order.
Our preferred carrier is US Priority Mail.

Shipping Charges

For online orders we charge actual shipping based on USPS rates which are displayed in your cart and during checkout. These charges are calculated and automated within our shopping cart system and all charges are clearly visible during the check out process.